See more, pay less with the Festival Pass! If you’re planning to see multiple events, you can save by purchasing a Festival Pass for $40. (Please note that the Festival Pass includes all events but does not include books.)

The 24th annual Ann Katz Festival of Books & Arts presented by Herbert Simon Family Foundation is a three-week festival featuring well-known authors, award-winning films and local visual and performing artists. For a full list of events, visit JCCindy.org/events.

Certain businesses become legendary, exerting immeasurable influence on their partners and competitors. Zingerman’s Deli in Ann Arbor, Michigan is one of those places. The original deli has grown into a community of more than a dozen businesses, turning Ann Arbor into a destination for food lovers.

Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s built on its mission of good food, good service and good finances to become a company whose reach spans all corners of the gourmet food world. Modeled on the classic Jewish delis Saginaw and Weinzweig grew up with, Zingerman’s became famous for its generous deli sandwiches, crusty bread and flavorful coffee, all produced in Ann Arbor. But beyond being a place to eat, Zingerman’s also spread its gospel of joyful customer service and employee equity across the business world. As Zingerman’s approaches its 40th anniversary in 2022, Satisfaction Guaranteed tells readers how they did it, and how other businesses can adopt their methods and philosophies.

Micheline Maynard is a journalist, author, and professor. She is a contributing columnist at The Washington Post, where her essays on business and culture appear in “Voices Across America.” She has been a senior editor at NPR’s Here & Now and was a senior correspondent and Detroit bureau chief for The New York Times. She also writes for The Takeout, Medium, and the Ann Arbor Observer.

This is a Jewish Book Council program. Maynard will be in conversation with local restaurant owner and philanthropist Martha Hoover.

Sponsored by Congregation Beth Shalom.

The JCC is a nonprofit organization; donations from program participants like you help us continue to provide stellar Arts & Education programming. Visit JCCindy.org/donate and select “Arts & Education” under the Campaign dropdown to make a donation.